Terms of service

Below, you can find details of our conditions of sale, privacy policy and website terms of use. Any queries arising from the information below should be referred to PARTS@CGROBINSON.CO.UK

Conditions of sale

From the date the product is received, all products supplied come with a 12-month replacement part only warranty. The warranty only covers breakdowns or faults due to a defect in materials or workmanship. It does not cover wear & tear, incorrect installation, lack of routine maintenance, accidental damage or damage caused by negligence or misuse, or unauthorised modification. This warranty is made available to the Customer who is the initial purchaser of the product provided that an appropriate proof of purchase can be shown. It is the responsibility of the purchaser to ensure all our products are fitted by a fully qualified engineer in line with the original manufacturers' instructions. All items must be checked for full compatibility, fit for purpose and prior to installation.

All goods remain the property of C.G.ROBINSON & SONS Ltd until paid for in full.

Under the Consumer Contracts Regulations 2013, you have a statutory right to cancel your order from the moment it is placed until 14 days after the goods are delivered and receive a full refund if, for any reason, you are not entirely satisfied with your purchase, you change your mind or the goods are faulty or damaged. You must notify us within 14 working days of receiving the products. We kindly request that items be returned in their original condition and packaging. If the returned items are not in a resalable "as new" condition a refund may not be possible. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. If items are missing from your order, please notify us as soon as possible. This regulation only covers countries that are member states of the EU. If you are ordering from a member state of the EU other than the UK please check your countries regulations on Consumer Contracts Regulations as this may vary. If you are ordering from a country that is outside of the member states of the EU this regulation is not applicable, but we will do our best to adhere to these guidelines in the way your returns are dealt with.