Refund policy

You have the right to return any item ordered, for no reason and without penalty for a refund. This excludes special-order items. If you are returning an item under Consumer Contracts because you have changed your mind, you are responsible for the return shipping costs. We will refund the basic delivery cost of originally delivering the goods to you. If you paid extra for an enhanced service, only the original basic cost will be refunded. If the item is faulty or incorrectly supplied, we will refund the original basic cost of delivery and the cost of the return postage. All refunds will be processed within 14 days of either us receiving the goods back or you providing evidence of having returned the goods, for example, a proof of postage receipt from the post office, whichever is the soonest.

If you wish to cancel a non-stock or special order item, this must be done before the order is placed with our suppliers. Non-stock or special order items that have arrived with us or are being returned will be subject to a handling charge of 25%. This does not apply to faulty or damaged items and normal stock items.

If you find a part of your order either, unsatisfactory quality, not fit for purpose or not as described, you must inform us within 14 days of receiving the order. We as the retailer are given the opportunity to repair or replace any goods of this nature. If our attempt at a repair or replacement is unsuccessful, you can then claim a refund or price reduction if you wish to keep the item. If a repair or replacement is not possible, or the attempt at repair fails, or the first replacement also turns out to be defective, you have a further right to receive a refund of up to 100% of the price you paid, or to reject the goods for a full refund. If you don't want a refund and still want your product repaired or replaced, you have the right to request that we make further attempts at a repair or replacement.

Note: Goods must be returned to our head office within 14 days of notifying our sales team. When returning items you are strongly recommended to obtain proof of posting. C.G.ROBINSON PARTS cannot accept responsibility for parcels lost in transit.

C.G.ROBINSON & SONS Ltd & C.G.ROBINSON PARTS shall not be liable for loss, injury or any damage relating to parts or machinery supplied by ourselves, warranties extended as far as those given to us by our suppliers. All parts are only to be fitted by competent persons. The onus is upon the customer to have full insurance on the items supplied, either if for the use of the purchaser or purchased with the intent to re-sell. Goods should be checked upon delivery for damage or faults.

We reserve the right to alter our prices at any time without prior notification.

The original equipment, manufacturers name, part number, and description are for reference only and are not intended to indicate or suggest that our parts are made by the OEM.